Selasa, 04 Januari 2011

Social Media

Social Media adalah information content created by people using highly accessible and scalable publishing technologies. Saya sendiri memahami social media sebagai realisasi dari konsep web 2.0: Media yang kontennya diciptakan oleh masyarakat umum/user dengan dukungan teknologi (website, atau web application) yang menganut oknsep web 2.0. Bentuk fisik dari social media: blog, microblog, social networking site, photo sharing, video sharing, dll.


Jadi, what makes a social media, social media adalah aspek kontennya yang diciptakan oleh masyarakat umum (sosial): sebuah penggabungan sosiologi dengan fasilitas teknologi. Merubah hubungan komunikasi one-to-many (dari media yang dimilki para pemodal saja) ke many-to-many (dari masyarakat untuk masyarakat).

Sedangkan Social Media Marketing adalah salah satu bentuk marketing dengan menggunakan konsep Social Media. Memasarkan (marketing) sesuatu (product, brand, issue, etc) menggunakan tools-tools social media dengan memanfaatkan ‘masyarakat yang turut berpartisipasi di social media’ dalam campaignya.
Poin-poin menggunakan social media untuk tujuan marketing dibahas
dengan apik di NavinoT pada tulisannya Social Media Marketing: Fish Where The Fish Are :
  1. Mencari Customer
  2. Menyebarkan awareness di social media dengan konsep “give and receive”
  3. Menjadi atau mempengaruhi para pengaruh (influecer) atau ‘seleb’ di social media yang memiliki banyak follower agar awareness yang kita tebarkan ikut terangkat
  4. Menunjukan awareness dari sudut pandang lain
  5. Melakukannya dengan kontinyu
  6. Mengukur campaign anda disana
Aplikasi paling lumrah dari social media marketing adalah corporate blog. Jadi menggunakan blog sebagai media public relation untuk memberitahukan kepada crowd hal-hal yang perlu mereka ketahui. Dan ciri khas blog sebagai conversation -jika digunakan secara effektif- akan memicu feedback dari customer yang mana merupakan informasi yang berharga bagi perusahaan.
Contoh lain dari aplikasi social media marketing adalah penggunaan Twitter: Twitter yang arus pertukaran informasi dan respons  sangat cepat dan efisien -dengan dukungan pengguna fanatiknya- sudah menjadikannya salah satu tools social media terefisien. Mulai dari Anthony Robbins hingga CNN menggunakan twitter untuk keep in touch dan menyebarkan awareness dengan para “customer”nya.

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